Water Restoration
We Are Restorers. Not Demolition Crews.
When water damage strikes your property, the last thing you need is a company that creates more problems than it solves. MetroShine preserves your home, protects your investment, and works with your insurance carrier — not against it.
Water damage is already one of the most stressful events a property can experience. The company you call should make it better — not worse. Too many restoration companies arrive with one solution: tear it out. Walls, floors, cabinetry, structural components that could have been saved — removed before the drying science is even given a chance to work. The result is a larger demolition bill, a longer displacement, a more complex insurance claim, and a property that has suffered more damage from the restoration than from the water itself. MetroShine was built as the certified, principled alternative. As a fully IICRC-certified restoration company — credentialed in Water Damage Restoration, Applied Structural Drying, and Applied Microbial Remediation — we deploy proven drying science, industry-leading Phenix Dry PRO technology, and multiple daily monitoring protocols to restore your property to pre-loss condition with minimal removal, minimal disruption, and maximum transparency for you and your insurance carrier. We do not create more problems. We solve the one you have.
Our Approach
We Preserve Your Property. We Don't Create More Problems.
The restoration industry has a habit that costs property owners — and their insurance carriers — significant, unnecessary money every year. A restoration company arrives at a water damage event and rather than deploying drying science and technology, they default to demolition. Drywall comes out. Flooring gets pulled. Perfectly salvageable structural materials go into a dumpster — because tearing out is faster and easier than drying properly. The property owner is left with a more invasive claim, longer displacement, higher costs, and a home further compromised in the name of restoration. Your insurance carrier is left with an inflated invoice for work that certified drying science could have avoided. MetroShine was built to end that cycle. We are IICRC-certified restorers. IICRC certification in Water Damage Restoration, Applied Structural Drying, and Applied Microbial Remediation means our technicians operate to the industry's highest technical standards, following protocols that prioritize saving your structure over the convenience of removing it. Armed with the Phenix Dry PRO system and multiple daily monitoring, we achieve outcomes that less qualified companies tell clients are impossible without demolition. They are not impossible. They require the right certification, the right equipment, and the right commitment. What can we save? That is always our first question. Less removed. Less replaced. Less cost. Less disruption. More of your property intact.
Our commitment on every project:
Our Process
From First Call to Full Restoration — Every Step, Documented.
01
Immediate Response
Within hours of your call, 24/7/365. Every hour of delay exponentially increases damage scope. Our speed of response is your first line of defense.
02
Complete Damage Assessment
IICRC-certified technicians assess source, water category and class, moisture migration through structural materials, and scope of affected systems before any equipment is deployed.
03
Water Extraction & Source Control
Standing water extracted immediately using commercial-grade equipment. Source confirmed controlled — drying with an active source is not restoration.
04
Strategic Equipment Deployment
Phenix Dry PRO system deployed with calculated, precise equipment placement based on psychrometric science. Not guesswork — science.
05
Multiple Daily Monitoring
Both virtual and in-person moisture monitoring throughout the drying period. Every reading logged. Every decision documented and traceable.
06
Mold Assessment & Remediation
Where indicated, IICRC AMRT-certified technicians execute complete remediation per IICRC S520 protocol including containment, HEPA filtration, and post-remediation verification.
07
Controlled Demolition
Only when necessary. Surgical. Targeted. Supported by moisture data. Not the wall — the affected section. Not the floor — the compromised portion.
08
Full Restoration & Closeout
Property returned to pre-loss condition with complete documentation package delivered for records and insurance carrier.
IICRC Certified Across Every Discipline That Matters.
WRT
Water Damage Restoration Technician
The foundational certification for professional water damage response. Every MetroShine technician operates to WRT standards on every project.
ASD
Applied Structural Drying
The advanced certification for structural drying — the science of removing moisture from building materials without demolition. This is what allows us to save structures other companies tear out.
AMRT
Applied Microbial Remediation Technician
Industry standard for mold assessment and remediation. Follows IICRC S520 protocol — the governing standard for professional mold remediation.
Advanced Equipment
The Phenix Dry PRO System — Because Your Property Deserves the Best Available.
MetroShine's Phenix Dry PRO equipment delivers faster moisture reduction, deeper penetration into structural assemblies, and more precise environmental control than conventional restoration equipment.
- Achieve drying goals faster — reducing restoration timeline and displacement period
- Dry structures that other equipment cannot — reducing or eliminating demolition requirements
- Control the drying environment precisely — delivering consistent, documented results
- Reduce secondary damage from mold, warping, and structural compromise
Phenix
Dry PRO System
Industry-leading low-profile drying technology — purpose-built for multi-unit residential and commercial properties.
Multiple
Daily monitoring checks
Virtual + In-Person
Monitoring methods
100%
Readings logged & documented
Monitoring Protocol
We Watch Your Property Like It Is Our Own.
Most restoration companies visit once a day — check readings, adjust equipment, leave. For the other 23 hours, your property is unmonitored. MetroShine conducts multiple daily moisture monitoring checks — both virtual through remote monitoring technology and in-person through scheduled technician visits. Every reading logged. Every visit documented. Every decision transparent and traceable for you and your insurance carrier. This produces better drying outcomes AND builds the complete documentation record insurance carriers require for claim processing. Less back-and-forth with adjusters. Faster claim resolution.
Insurance & Documentation
We Protect Your Claim as Carefully as We Protect Your Property.
From the moment our certified technicians arrive, we begin building a complete insurance-ready documentation package. Our documentation includes: Initial damage assessment with photographic evidence | Daily moisture monitoring logs — every reading, every location, every day | Equipment placement and settings records | Progressive photographic documentation | Technician visit reports | Final drying verification report | Controlled demolition justification documentation where applicable. We work alongside your carrier — not around them. MetroShine's IICRC certifications and Phenix Dry PRO equipment represent the industry standard that insurance carriers recognize and respect. Result: faster adjuster approvals, fewer disputes, cleaner claim resolution — and a restored property that cost significantly less than unnecessary demolition would have required.
Commercial & Multifamily
- Portfolio vendor agreement capabilities
- Priority emergency protocols
- Complete asset management documentation
Residential
- Clear communication from first call to final walk-through
- Insurance claim navigation support
- Home returned to pre-loss condition
Water Damage Does Not Wait. Neither Do We.
If your property is experiencing water damage right now — stop reading and call us. Available 24/7/365. If you are a property manager looking to establish a restoration vendor relationship before an emergency — we welcome that conversation. The best time to know your restoration partner is before you need one.